Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 846 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
3. 3.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) giving correct change (d) ignoring a customer
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) dirty hands with food (d) giving correct change
5. 5.True or false: “saying thank you” is good customer service. (a) True (b) False
6. 6.Which of these is poor customer service? (a) ignoring a customer (b) giving correct change (c) sorry for a long wait (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) arguing with a buyer (d) sorry for a long wait
8. 8.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
9. 9.True or false: “greeting with a smile” is good customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) counting change wrongly (d) listening to complaints
11. 11.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) hiding the prices (d) clean, covered food
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a clear price board (d) a sticky, messy table
13. 13.True or false: “hiding the prices” is good customer service. (a) True (b) False
14. 14.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) hiding the prices (c) fixing mistakes quickly (d) a tidy stall table
16. 16.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
17. 17.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
18. 18.True or false: “rude replies” is poor customer service. (a) True (b) False
19. 19.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
21. 21.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) sorry for a long wait (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) serving friends first (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a sticky, messy table (d) ignoring a customer
25. 25.True or false: “saying thank you” is poor customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.True or false: “serving friends first” is poor customer service. (a) False (b) True
28. 28.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) chatting on the phone (d) a tidy stall table
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) a sticky, messy table (d) rude replies
34. 34.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) a sticky, messy table (d) dirty hands with food
35. 35.True or false: “chatting on the phone” is good customer service. (a) False (b) True
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) rude replies (d) a clear price board

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