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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 847 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
  3. 3.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
  5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  6. 6.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) clean, covered food (d) a tidy stall table
  7. 7.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) giving correct change (d) a sticky, messy table
  8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  9. 9.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) saying thank you (d) clean, covered food
  10. 10.True or false: “serving friends first” is good customer service. (a) False (b) True
  11. 11.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  12. 12.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) a sticky, messy table (d) arguing with a buyer
  13. 13.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  14. 14.Which of these is poor customer service? (a) fixing mistakes quickly (b) saying thank you (c) sorry for a long wait (d) hiding the prices
  15. 15.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) fixing mistakes quickly (d) ignoring a customer
  16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  17. 17.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) clean, covered food (d) listening to complaints
  18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
  19. 19.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) ignoring a customer (d) counting change wrongly
  20. 20.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  21. 21.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) ignoring a customer (d) chatting on the phone
  22. 22.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) fixing mistakes quickly (d) arguing with a buyer
  23. 23.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  24. 24.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  25. 25.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  27. 27.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  28. 28.True or false: “saying thank you” is poor customer service. (a) True (b) False
  29. 29.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  30. 30.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  31. 31.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
  32. 32.True or false: “rude replies” is good customer service. (a) True (b) False
  33. 33.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
  34. 34.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) arguing with a buyer (d) clean, covered food
  35. 35.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) rude replies (d) giving correct change
  37. 37.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) a tidy stall table (d) hiding the prices
  38. 38.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) greeting with a smile (d) listening to complaints
  39. 39.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  40. 40.True or false: “greeting with a smile” is good customer service. (a) False (b) True

Answer key

  1. good service
  2. buyers come back
  3. poor service
  4. say sorry, add sugar
  5. poor service
  6. counting change wrongly
  7. giving correct change
  8. True
  9. rude replies
  10. False
  11. good service
  12. a tidy stall table
  13. good service
  14. hiding the prices
  15. fixing mistakes quickly
  16. good service
  17. dirty hands with food
  18. give it back, say sorry
  19. fixing mistakes quickly
  20. True
  21. giving correct change
  22. arguing with a buyer
  23. False
  24. False
  25. True
  26. False
  27. True
  28. False
  29. good service
  30. True
  31. thank them and note it
  32. False
  33. serve them in turn
  34. clean, covered food
  35. True
  36. rude replies
  37. hiding the prices
  38. chatting on the phone
  39. poor service
  40. True

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