Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 848 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
3. 3.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
4. 4.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
5. 5.Which of these is poor customer service? (a) rude replies (b) sorry for a long wait (c) fixing mistakes quickly (d) greeting with a smile
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) arguing with a buyer (d) listening to complaints
7. 7.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
9. 9.Which of these is good customer service? (a) dirty hands with food (b) clean, covered food (c) counting change wrongly (d) ignoring a customer
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) giving correct change (d) a tidy stall table
11. 11.True or false: “greeting with a smile” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) counting change wrongly (c) greeting with a smile (d) listening to complaints
13. 13.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) serving friends first (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) serving friends first (d) a clear price board
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) greeting with a smile (c) sorry for a long wait (d) giving correct change
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) serving friends first (d) saying thank you
18. 18.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) a tidy stall table (d) listening to complaints
20. 20.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) saying thank you (b) ignoring a customer (c) listening to complaints (d) giving correct change
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.True or false: “saying thank you” is good customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) saying thank you (d) a clear price board
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.Which of these is poor customer service? (a) dirty hands with food (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
33. 33.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) a clear price board (d) chatting on the phone
35. 35.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) fixing mistakes quickly (d) hiding the prices
36. 36.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) counting change wrongly (c) saying thank you (d) giving correct change
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a clear price board (d) counting change wrongly
39. 39.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
40. 40.True or false: “clean, covered food” is poor customer service. (a) True (b) False

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