Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 849 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
3. 3.True or false: “rude replies” is poor customer service. (a) False (b) True
4. 4.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) ignoring a customer
5. 5.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
6. 6.True or false: “listening to complaints” is good customer service. (a) True (b) False
7. 7.True or false: “rude replies” is good customer service. (a) True (b) False
8. 8.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) arguing with a buyer (d) a clear price board
10. 10.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) a clear price board (d) giving correct change
11. 11.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) greeting with a smile (d) dirty hands with food
14. 14.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
15. 15.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
16. 16.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
17. 17.Which of these is good customer service? (a) rude replies (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
18. 18.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) ignoring a customer (d) hiding the prices
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
22. 22.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) saying thank you (d) counting change wrongly
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) a tidy stall table (d) a clear price board
25. 25.True or false: “listening to complaints” is poor customer service. (a) False (b) True
26. 26.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) greeting with a smile (d) giving correct change
28. 28.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) clean, covered food (d) serving friends first
29. 29.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) sorry for a long wait (c) giving correct change (d) hiding the prices
30. 30.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) chatting on the phone (d) a clear price board
31. 31.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) listening to complaints (d) ignoring a customer
32. 32.True or false: “giving correct change” is poor customer service. (a) False (b) True
33. 33.True or false: “serving friends first” is good customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a tidy stall table (d) arguing with a buyer
36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
38. 38.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) ignoring a customer (d) a tidy stall table
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
40. 40.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) listening to complaints (d) counting change wrongly

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