Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 850 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) saying thank you (d) listening to complaints
2. 2.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a tidy stall table (d) counting change wrongly
3. 3.True or false: “greeting with a smile” is good customer service. (a) False (b) True
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
5. 5.Which of these is good customer service? (a) serving friends first (b) rude replies (c) a clear price board (d) chatting on the phone
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) clean, covered food (d) sorry for a long wait
7. 7.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
9. 9.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) counting change wrongly (d) chatting on the phone
10. 10.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
11. 11.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
12. 12.True or false: “clean, covered food” is poor customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) rude replies
14. 14.True or false: “a clear price board” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) arguing with a buyer (d) listening to complaints
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) arguing with a buyer (c) clean, covered food (d) saying thank you
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) arguing with a buyer (d) a clear price board
18. 18.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) serving friends first (b) a sticky, messy table (c) ignoring a customer (d) greeting with a smile
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) a sticky, messy table (d) a tidy stall table
23. 23.True or false: “clean, covered food” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) serving friends first (b) fixing mistakes quickly (c) dirty hands with food (d) rude replies
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) chatting on the phone
28. 28.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) ignoring a customer (d) giving correct change
29. 29.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
31. 31.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) giving correct change
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) fixing mistakes quickly (d) listening to complaints
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
36. 36.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) counting change wrongly (d) chatting on the phone
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
38. 38.True or false: “ignoring a customer” is good customer service. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) chatting on the phone (d) hiding the prices
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) serving friends first (d) giving correct change

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