Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 86 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
2. 2.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) dirty hands with food (d) a tidy stall table
3. 3.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
4. 4.True or false: “counting change wrongly” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) dirty hands with food (d) ignoring a customer
6. 6.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
7. 7.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) dirty hands with food (d) saying thank you
9. 9.True or false: “serving friends first” is good customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) chatting on the phone (d) sorry for a long wait
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) fixing mistakes quickly (d) sorry for a long wait
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) rude replies (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) a sticky, messy table (d) sorry for a long wait
18. 18.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a tidy stall table (d) hiding the prices
19. 19.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) a sticky, messy table (d) sorry for a long wait
21. 21.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) counting change wrongly
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) a tidy stall table (d) listening to complaints
23. 23.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
24. 24.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
25. 25.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) a clear price board (c) ignoring a customer (d) chatting on the phone
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.True or false: “clean, covered food” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) rude replies (d) counting change wrongly
31. 31.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) fixing mistakes quickly (d) arguing with a buyer
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
34. 34.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.True or false: “a clear price board” is poor customer service. (a) False (b) True
38. 38.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) counting change wrongly (d) saying thank you
39. 39.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) arguing with a buyer (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) giving correct change (d) clean, covered food

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