Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 851 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) arguing with a buyer (b) a clear price board (c) ignoring a customer (d) a sticky, messy table
4. 4.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
7. 7.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) a clear price board (d) listening to complaints
10. 10.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) rude replies (d) hiding the prices
12. 12.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) listening to complaints (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) chatting on the phone (d) a tidy stall table
14. 14.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) counting change wrongly (d) hiding the prices
16. 16.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
17. 17.True or false: “hiding the prices” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
19. 19.True or false: “a tidy stall table” is good customer service. (a) True (b) False
20. 20.True or false: “listening to complaints” is good customer service. (a) False (b) True
21. 21.True or false: “clean, covered food” is good customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
24. 24.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) rude replies (d) sorry for a long wait
25. 25.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) serving friends first (d) fixing mistakes quickly
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) a clear price board (d) hiding the prices
27. 27.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) a sticky, messy table (d) listening to complaints
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) sorry for a long wait (d) giving correct change
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) hiding the prices (c) a tidy stall table (d) saying thank you
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
32. 32.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) listening to complaints (b) ignoring a customer (c) clean, covered food (d) giving correct change
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) rude replies (d) clean, covered food
35. 35.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) arguing with a buyer (d) chatting on the phone
36. 36.True or false: “hiding the prices” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) giving correct change
39. 39.True or false: “chatting on the phone” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) hiding the prices (d) a sticky, messy table

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