Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 852 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
2. 2.True or false: “clean, covered food” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) a tidy stall table (b) rude replies (c) clean, covered food (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) a tidy stall table (d) counting change wrongly
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
7. 7.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) dirty hands with food (c) ignoring a customer (d) rude replies
9. 9.Which of these is good customer service? (a) arguing with a buyer (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
10. 10.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
11. 11.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) chatting on the phone (d) a clear price board
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) hiding the prices (d) greeting with a smile
13. 13.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) fixing mistakes quickly (d) giving correct change
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) a sticky, messy table (d) giving correct change
16. 16.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) counting change wrongly (d) arguing with a buyer
18. 18.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
19. 19.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) dirty hands with food (d) saying thank you
20. 20.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
23. 23.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
24. 24.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
27. 27.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) saying thank you (d) serving friends first
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) chatting on the phone
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) dirty hands with food (d) chatting on the phone
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) a tidy stall table (d) greeting with a smile
35. 35.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) sorry for a long wait (d) ignoring a customer
36. 36.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) greeting with a smile
38. 38.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
39. 39.True or false: “serving friends first” is good customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service

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