Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 853 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
2. 2.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) greeting with a smile
3. 3.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) fixing mistakes quickly (d) a sticky, messy table
4. 4.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) a sticky, messy table (d) counting change wrongly
6. 6.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) serving friends first (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) giving correct change (d) dirty hands with food
8. 8.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
9. 9.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) ignoring a customer (d) chatting on the phone
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) fixing mistakes quickly (d) a sticky, messy table
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) rude replies (c) giving correct change (d) hiding the prices
13. 13.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) arguing with a buyer (d) a sticky, messy table
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) dirty hands with food (d) listening to complaints
17. 17.True or false: “a tidy stall table” is good customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) rude replies (d) giving correct change
21. 21.True or false: “serving friends first” is poor customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
23. 23.Which of these is poor customer service? (a) a clear price board (b) a sticky, messy table (c) giving correct change (d) clean, covered food
24. 24.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) rude replies (d) giving correct change
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) ignoring a customer (d) rude replies
28. 28.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) a tidy stall table
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) giving correct change (d) chatting on the phone
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) counting change wrongly
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) ignoring a customer
35. 35.True or false: “clean, covered food” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) fixing mistakes quickly (d) counting change wrongly
38. 38.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) sorry for a long wait (d) serving friends first
39. 39.Which of these is poor customer service? (a) listening to complaints (b) counting change wrongly (c) giving correct change (d) sorry for a long wait
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service

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