Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 854 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
2. 2.Which of these is good customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) a sticky, messy table
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) serving friends first (d) giving correct change
5. 5.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) a clear price board
6. 6.Which of these is good customer service? (a) serving friends first (b) greeting with a smile (c) hiding the prices (d) a sticky, messy table
7. 7.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
8. 8.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) rude replies (d) giving correct change
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) serving friends first (d) clean, covered food
10. 10.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
14. 14.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) counting change wrongly (d) clean, covered food
15. 15.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
16. 16.True or false: “rude replies” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) chatting on the phone (d) sorry for a long wait
18. 18.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) sorry for a long wait (d) rude replies
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
21. 21.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) chatting on the phone (d) dirty hands with food
22. 22.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) clean, covered food (d) hiding the prices
23. 23.Which of these is good customer service? (a) rude replies (b) saying thank you (c) ignoring a customer (d) serving friends first
24. 24.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
26. 26.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) saying thank you (d) chatting on the phone
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) fixing mistakes quickly (d) sorry for a long wait
28. 28.True or false: “a clear price board” is poor customer service. (a) False (b) True
29. 29.True or false: “clean, covered food” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) a tidy stall table (d) ignoring a customer
33. 33.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) sorry for a long wait (b) arguing with a buyer (c) dirty hands with food (d) a sticky, messy table
36. 36.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
38. 38.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
39. 39.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
40. 40.True or false: “chatting on the phone” is good customer service. (a) True (b) False

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