Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 855 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
2. 2.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) ignoring a customer (b) dirty hands with food (c) chatting on the phone (d) a tidy stall table
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) listening to complaints (c) chatting on the phone (d) serving friends first
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
8. 8.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) chatting on the phone
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) serving friends first
10. 10.True or false: “a clear price board” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) greeting with a smile (d) serving friends first
13. 13.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) giving correct change (d) greeting with a smile
14. 14.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) hiding the prices (d) giving correct change
16. 16.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) dirty hands with food (d) hiding the prices
17. 17.True or false: “counting change wrongly” is good customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
20. 20.True or false: “greeting with a smile” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) sorry for a long wait (d) counting change wrongly
22. 22.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a tidy stall table (d) greeting with a smile
23. 23.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
24. 24.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
25. 25.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
26. 26.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) chatting on the phone (d) a clear price board
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) a clear price board (d) giving correct change
28. 28.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) hiding the prices (d) ignoring a customer
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) ignoring a customer
34. 34.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) giving correct change
35. 35.🔍 Which is the odd one out? (a) a clear price board (b) counting change wrongly (c) a sticky, messy table (d) hiding the prices
36. 36.True or false: “hiding the prices” is good customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) arguing with a buyer (c) rude replies (d) a sticky, messy table
38. 38.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) a clear price board
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.True or false: “a clear price board” is good customer service. (a) False (b) True

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