Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 856 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
2. 2.True or false: “hiding the prices” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) listening to complaints (d) a tidy stall table
4. 4.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
5. 5.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) listening to complaints (d) counting change wrongly
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) rude replies (d) sorry for a long wait
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
10. 10.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) greeting with a smile (d) a clear price board
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
14. 14.True or false: “giving correct change” is poor customer service. (a) False (b) True
15. 15.True or false: “listening to complaints” is good customer service. (a) True (b) False
16. 16.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) hiding the prices (d) a tidy stall table
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
20. 20.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
22. 22.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) fixing mistakes quickly (d) arguing with a buyer
24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) listening to complaints (d) saying thank you
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
28. 28.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) serving friends first (d) greeting with a smile
29. 29.True or false: “serving friends first” is poor customer service. (a) False (b) True
30. 30.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) fixing mistakes quickly (d) chatting on the phone
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
33. 33.True or false: “counting change wrongly” is good customer service. (a) False (b) True
34. 34.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) fixing mistakes quickly (d) a tidy stall table
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) fixing mistakes quickly (d) chatting on the phone
38. 38.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) counting change wrongly (d) ignoring a customer
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.True or false: “chatting on the phone” is good customer service. (a) False (b) True

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