Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 857 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) dirty hands with food
2. 2.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) sorry for a long wait (d) saying thank you
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
5. 5.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
6. 6.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
8. 8.True or false: “clean, covered food” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
11. 11.True or false: “saying thank you” is poor customer service. (a) True (b) False
12. 12.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) hiding the prices (c) saying thank you (d) greeting with a smile
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) arguing with a buyer (d) fixing mistakes quickly
15. 15.Which of these is poor customer service? (a) giving correct change (b) a sticky, messy table (c) a tidy stall table (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) saying thank you (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) sorry for a long wait (d) a sticky, messy table
18. 18.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) dirty hands with food (d) greeting with a smile
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) hiding the prices (d) clean, covered food
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) serving friends first (d) giving correct change
22. 22.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) a sticky, messy table (d) ignoring a customer
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) chatting on the phone (c) dirty hands with food (d) a sticky, messy table
25. 25.True or false: “rude replies” is good customer service. (a) True (b) False
26. 26.True or false: “a clear price board” is good customer service. (a) True (b) False
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
28. 28.Which of these is good customer service? (a) a clear price board (b) rude replies (c) a sticky, messy table (d) hiding the prices
29. 29.True or false: “hiding the prices” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
31. 31.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
32. 32.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
34. 34.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) saying thank you (d) sorry for a long wait
35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) hiding the prices (d) rude replies
36. 36.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
37. 37.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
38. 38.True or false: “chatting on the phone” is good customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) chatting on the phone (d) fixing mistakes quickly
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

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