Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 858 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer
2. 2.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) rude replies (d) giving correct change
9. 9.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) arguing with a buyer (d) a clear price board
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) arguing with a buyer (d) chatting on the phone
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) hiding the prices (d) fixing mistakes quickly
15. 15.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) serving friends first (d) greeting with a smile
16. 16.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) fixing mistakes quickly (d) serving friends first
17. 17.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) greeting with a smile (d) serving friends first
19. 19.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) rude replies (d) giving correct change
20. 20.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) rude replies (d) saying thank you
21. 21.True or false: “saying thank you” is poor customer service. (a) True (b) False
22. 22.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
23. 23.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.True or false: “rude replies” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) sorry for a long wait (d) fixing mistakes quickly
27. 27.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
28. 28.True or false: “chatting on the phone” is good customer service. (a) True (b) False
29. 29.Which of these is poor customer service? (a) rude replies (b) giving correct change (c) greeting with a smile (d) a tidy stall table
30. 30.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
31. 31.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) a sticky, messy table (d) saying thank you
34. 34.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) greeting with a smile (d) giving correct change
35. 35.True or false: “clean, covered food” is poor customer service. (a) True (b) False
36. 36.True or false: “hiding the prices” is poor customer service. (a) True (b) False
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
38. 38.Which of these is poor customer service? (a) clean, covered food (b) dirty hands with food (c) fixing mistakes quickly (d) a tidy stall table
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) clean, covered food (d) ignoring a customer
40. 40.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service

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