Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 859 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) arguing with a buyer
2. 2.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) a clear price board
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) blame the buyer (d) give it back, say sorry
5. 5.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
6. 6.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
7. 7.True or false: “dirty hands with food” is good customer service. (a) False (b) True
8. 8.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) arguing with a buyer (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) greeting with a smile (d) giving correct change
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
13. 13.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a tidy stall table (d) counting change wrongly
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) fixing mistakes quickly (d) serving friends first
20. 20.True or false: “rude replies” is poor customer service. (a) True (b) False
21. 21.True or false: “chatting on the phone” is good customer service. (a) True (b) False
22. 22.True or false: “greeting with a smile” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) giving correct change (d) counting change wrongly
24. 24.True or false: “saying thank you” is good customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) clean, covered food
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) counting change wrongly (d) clean, covered food
28. 28.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) giving correct change (d) hiding the prices
31. 31.True or false: “a clear price board” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.True or false: “hiding the prices” is good customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) sorry for a long wait (d) greeting with a smile
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) hiding the prices
36. 36.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) saying thank you (d) chatting on the phone
37. 37.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) chatting on the phone (d) a clear price board
38. 38.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) fixing mistakes quickly (d) counting change wrongly
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) chatting on the phone (d) giving correct change

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