Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 860 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) fixing mistakes quickly (d) clean, covered food
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) ignoring a customer (b) sorry for a long wait (c) listening to complaints (d) a tidy stall table
7. 7.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
8. 8.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) hiding the prices (d) listening to complaints
10. 10.True or false: “serving friends first” is good customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) ignoring a customer (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) a tidy stall table (d) fixing mistakes quickly
14. 14.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
15. 15.True or false: “clean, covered food” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) giving correct change (d) counting change wrongly
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
18. 18.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) hiding the prices (d) ignoring a customer
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
21. 21.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) hiding the prices (d) serving friends first
22. 22.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) saying thank you (d) rude replies
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) a clear price board (d) counting change wrongly
25. 25.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) giving correct change (d) a sticky, messy table
27. 27.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) clean, covered food (d) chatting on the phone
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) hiding the prices (d) clean, covered food
29. 29.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) chatting on the phone (d) listening to complaints
30. 30.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) chatting on the phone
32. 32.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) hiding the prices (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) giving correct change
34. 34.True or false: “greeting with a smile” is good customer service. (a) False (b) True
35. 35.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) a tidy stall table (d) fixing mistakes quickly
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
38. 38.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) ignoring a customer (d) hiding the prices
39. 39.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
40. 40.True or false: “a clear price board” is poor customer service. (a) True (b) False

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