Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 87 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) ignoring a customer
2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) serving friends first (c) sorry for a long wait (d) rude replies
3. 3.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
6. 6.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) sorry for a long wait (d) a clear price board
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) give it back, say sorry (d) close the stall
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) listening to complaints (d) rude replies
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) hiding the prices
12. 12.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
14. 14.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) greeting with a smile (d) a clear price board
15. 15.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
17. 17.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) giving correct change (d) serving friends first
19. 19.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
20. 20.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) dirty hands with food (d) counting change wrongly
21. 21.True or false: “counting change wrongly” is good customer service. (a) False (b) True
22. 22.Which of these is poor customer service? (a) arguing with a buyer (b) listening to complaints (c) a tidy stall table (d) clean, covered food
23. 23.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
26. 26.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
27. 27.True or false: “serving friends first” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) a tidy stall table
29. 29.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) ignoring a customer (d) arguing with a buyer
30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) ignoring a customer (d) saying thank you
31. 31.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) fixing mistakes quickly (d) counting change wrongly
32. 32.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) chatting on the phone (d) saying thank you
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) giving correct change (d) counting change wrongly
34. 34.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
35. 35.Which of these is poor customer service? (a) sorry for a long wait (b) greeting with a smile (c) giving correct change (d) counting change wrongly
36. 36.Which of these is poor customer service? (a) serving friends first (b) giving correct change (c) saying thank you (d) clean, covered food
37. 37.True or false: “chatting on the phone” is good customer service. (a) False (b) True
38. 38.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) hiding the prices (d) counting change wrongly
40. 40.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service

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