Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 861 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
7. 7.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) listening to complaints (d) clean, covered food
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a sticky, messy table (c) sorry for a long wait (d) clean, covered food
9. 9.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
10. 10.True or false: “serving friends first” is poor customer service. (a) False (b) True
11. 11.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) chatting on the phone (c) clean, covered food (d) saying thank you
14. 14.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) saying thank you (d) a sticky, messy table
16. 16.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) clean, covered food (d) greeting with a smile
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) arguing with a buyer (d) fixing mistakes quickly
19. 19.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) sorry for a long wait (d) listening to complaints
20. 20.True or false: “rude replies” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
22. 22.True or false: “saying thank you” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) chatting on the phone (d) counting change wrongly
26. 26.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
27. 27.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) chatting on the phone (d) rude replies
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) saying thank you (c) a clear price board (d) a tidy stall table
29. 29.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) arguing with a buyer
30. 30.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) a sticky, messy table (d) counting change wrongly
31. 31.Which of these is poor customer service? (a) arguing with a buyer (b) a tidy stall table (c) saying thank you (d) clean, covered food
32. 32.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food
35. 35.Which of these is poor customer service? (a) a sticky, messy table (b) saying thank you (c) listening to complaints (d) giving correct change
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
38. 38.True or false: “greeting with a smile” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) a clear price board (b) hiding the prices (c) clean, covered food (d) greeting with a smile

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