Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 862 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
3. 3.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
4. 4.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) serving friends first (d) giving correct change
6. 6.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) arguing with a buyer (c) sorry for a long wait (d) a tidy stall table
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) a clear price board (b) fixing mistakes quickly (c) ignoring a customer (d) a tidy stall table
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) clean, covered food (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) serving friends first (d) sorry for a long wait
14. 14.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) a clear price board (d) arguing with a buyer
15. 15.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) hiding the prices (d) a tidy stall table
17. 17.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) dirty hands with food (d) a clear price board
19. 19.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) ignoring a customer (d) serving friends first
20. 20.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
21. 21.True or false: “giving correct change” is good customer service. (a) False (b) True
22. 22.True or false: “saying thank you” is poor customer service. (a) False (b) True
23. 23.True or false: “giving correct change” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) a clear price board (d) hiding the prices
26. 26.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
28. 28.True or false: “a tidy stall table” is good customer service. (a) False (b) True
29. 29.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) dirty hands with food (d) hiding the prices
30. 30.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.True or false: “serving friends first” is good customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) dirty hands with food (d) sorry for a long wait
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) a tidy stall table
36. 36.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) ignoring a customer (d) rude replies
37. 37.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) arguing with a buyer (d) greeting with a smile
39. 39.True or false: “dirty hands with food” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) listening to complaints (d) sorry for a long wait

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