Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 863 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
2. 2.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
3. 3.True or false: “saying thank you” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) saying thank you (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) saying thank you (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) counting change wrongly (d) sorry for a long wait
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) arguing with a buyer (d) serving friends first
9. 9.True or false: “hiding the prices” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) fixing mistakes quickly (d) a sticky, messy table
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
16. 16.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
17. 17.True or false: “clean, covered food” is poor customer service. (a) False (b) True
18. 18.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) listening to complaints (d) clean, covered food
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) listening to complaints (d) a clear price board
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) arguing with a buyer (d) ignoring a customer
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) dirty hands with food (d) a tidy stall table
27. 27.True or false: “rude replies” is good customer service. (a) True (b) False
28. 28.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
29. 29.Which of these is poor customer service? (a) serving friends first (b) a tidy stall table (c) listening to complaints (d) fixing mistakes quickly
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) dirty hands with food (d) chatting on the phone
31. 31.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) rude replies (d) sorry for a long wait
32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
33. 33.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) hiding the prices (d) serving friends first
36. 36.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
37. 37.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) fixing mistakes quickly (d) clean, covered food
38. 38.True or false: “giving correct change” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) saying thank you (d) a sticky, messy table
40. 40.🔍 Which is the odd one out? (a) arguing with a buyer (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly

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