Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 864 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
2. 2.🔍 Which is the odd one out? (a) chatting on the phone (b) sorry for a long wait (c) ignoring a customer (d) serving friends first
3. 3.True or false: “saying thank you” is good customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) fixing mistakes quickly (d) chatting on the phone
5. 5.Which of these is good customer service? (a) listening to complaints (b) chatting on the phone (c) counting change wrongly (d) serving friends first
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
7. 7.Which of these is poor customer service? (a) serving friends first (b) fixing mistakes quickly (c) clean, covered food (d) a tidy stall table
8. 8.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) sorry for a long wait (d) fixing mistakes quickly
10. 10.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) listening to complaints (d) sorry for a long wait
11. 11.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) a tidy stall table (d) counting change wrongly
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) a tidy stall table (d) counting change wrongly
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) saying thank you (d) a tidy stall table
18. 18.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) chatting on the phone (d) serving friends first
21. 21.Which of these is poor customer service? (a) dirty hands with food (b) greeting with a smile (c) giving correct change (d) sorry for a long wait
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) hiding the prices (c) dirty hands with food (d) chatting on the phone
23. 23.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
26. 26.Which of these is good customer service? (a) rude replies (b) serving friends first (c) greeting with a smile (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) giving correct change (d) arguing with a buyer
28. 28.Which of these is good customer service? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) dirty hands with food
29. 29.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) listening to complaints (d) chatting on the phone
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.True or false: “listening to complaints” is poor customer service. (a) True (b) False
34. 34.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
35. 35.True or false: “giving correct change” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) arguing with a buyer (d) serving friends first
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) clean, covered food (d) ignoring a customer
40. 40.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) chatting on the phone (d) a tidy stall table

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