Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 865 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
2. 2.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
3. 3.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) a tidy stall table (d) sorry for a long wait
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) giving correct change
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) say sorry, add sugar (d) argue with them
6. 6.True or false: “a clear price board” is poor customer service. (a) True (b) False
7. 7.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) clean, covered food (d) giving correct change
8. 8.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
10. 10.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) chatting on the phone (d) greeting with a smile
12. 12.True or false: “clean, covered food” is poor customer service. (a) True (b) False
13. 13.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
14. 14.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) clean, covered food (d) greeting with a smile
15. 15.True or false: “chatting on the phone” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
17. 17.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) listening to complaints (c) a tidy stall table (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) fixing mistakes quickly
20. 20.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) hiding the prices (d) saying thank you
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) greeting with a smile (d) hiding the prices
24. 24.True or false: “giving correct change” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) a tidy stall table (d) arguing with a buyer
26. 26.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) sorry for a long wait (d) rude replies
27. 27.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
28. 28.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) dirty hands with food (d) fixing mistakes quickly
29. 29.True or false: “listening to complaints” is poor customer service. (a) True (b) False
30. 30.True or false: “a clear price board” is good customer service. (a) True (b) False
31. 31.True or false: “hiding the prices” is poor customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) rude replies
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
37. 37.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) a clear price board (d) clean, covered food
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.True or false: “dirty hands with food” is good customer service. (a) True (b) False

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids