Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 866 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.True or false: “dirty hands with food” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) greeting with a smile (d) giving correct change
4. 4.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
5. 5.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) a clear price board (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) saying thank you
9. 9.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) listening to complaints (d) ignoring a customer
10. 10.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) sorry for a long wait
11. 11.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) ignoring a customer (d) a tidy stall table
13. 13.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) rude replies (d) sorry for a long wait
19. 19.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) fixing mistakes quickly
20. 20.True or false: “listening to complaints” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) arguing with a buyer
22. 22.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
25. 25.True or false: “greeting with a smile” is good customer service. (a) False (b) True
26. 26.Which of these is poor customer service? (a) dirty hands with food (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) chatting on the phone (d) arguing with a buyer
32. 32.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) clean, covered food (d) sorry for a long wait
33. 33.True or false: “saying thank you” is good customer service. (a) True (b) False
34. 34.True or false: “hiding the prices” is good customer service. (a) True (b) False
35. 35.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) clean, covered food (d) chatting on the phone
37. 37.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) hiding the prices (d) clean, covered food
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) listening to complaints
40. 40.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) giving correct change (d) a sticky, messy table

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids