Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 867 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) rude replies (d) ignoring a customer
2. 2.True or false: “saying thank you” is good customer service. (a) True (b) False
3. 3.True or false: “a tidy stall table” is good customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) giving correct change (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) a clear price board (c) greeting with a smile (d) rude replies
6. 6.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
7. 7.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) arguing with a buyer (d) saying thank you
8. 8.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) greeting with a smile (d) serving friends first
9. 9.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) chatting on the phone (d) fixing mistakes quickly
11. 11.Which of these is good customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) ignoring a customer (d) rude replies
12. 12.Which of these is good customer service? (a) giving correct change (b) chatting on the phone (c) counting change wrongly (d) serving friends first
13. 13.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) arguing with a buyer (d) hiding the prices
14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
16. 16.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
17. 17.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
18. 18.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) a sticky, messy table (b) sorry for a long wait (c) listening to complaints (d) a tidy stall table
20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) sorry for a long wait (d) listening to complaints
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) a tidy stall table (d) ignoring a customer
25. 25.True or false: “a clear price board” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) greeting with a smile (c) a tidy stall table (d) clean, covered food
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
29. 29.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
30. 30.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
31. 31.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
32. 32.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) arguing with a buyer (d) dirty hands with food
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) hiding the prices (d) clean, covered food
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
35. 35.True or false: “chatting on the phone” is good customer service. (a) True (b) False
36. 36.True or false: “giving correct change” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) hiding the prices (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a tidy stall table (d) rude replies
40. 40.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) greeting with a smile (d) clean, covered food

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