Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 868 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) saying thank you
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
3. 3.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) sorry for a long wait (d) a clear price board
4. 4.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) arguing with a buyer (d) hiding the prices
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) clean, covered food (d) listening to complaints
7. 7.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) a tidy stall table (d) fixing mistakes quickly
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
12. 12.Which of these is poor customer service? (a) clean, covered food (b) a clear price board (c) hiding the prices (d) greeting with a smile
13. 13.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) a sticky, messy table (d) a tidy stall table
14. 14.True or false: “listening to complaints” is good customer service. (a) True (b) False
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
16. 16.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
17. 17.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) saying thank you (d) rude replies
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
19. 19.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) a sticky, messy table (d) ignoring a customer
20. 20.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) chatting on the phone (d) ignoring a customer
21. 21.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
22. 22.True or false: “serving friends first” is poor customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
26. 26.True or false: “hiding the prices” is good customer service. (a) False (b) True
27. 27.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) sorry for a long wait (d) a sticky, messy table
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) hiding the prices (b) rude replies (c) counting change wrongly (d) giving correct change
30. 30.True or false: “a clear price board” is good customer service. (a) False (b) True
31. 31.True or false: “ignoring a customer” is good customer service. (a) False (b) True
32. 32.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
33. 33.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) hiding the prices (d) ignoring a customer
34. 34.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
36. 36.True or false: “giving correct change” is good customer service. (a) True (b) False
37. 37.True or false: “clean, covered food” is good customer service. (a) False (b) True
38. 38.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) clean, covered food (d) dirty hands with food
40. 40.True or false: “a tidy stall table” is poor customer service. (a) False (b) True

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