Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 869 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
2. 2.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) counting change wrongly (d) giving correct change
4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) fixing mistakes quickly
6. 6.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
8. 8.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
10. 10.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) rude replies
11. 11.🔍 Which is the odd one out? (a) a clear price board (b) chatting on the phone (c) ignoring a customer (d) a sticky, messy table
12. 12.🔍 Which is the odd one out? (a) rude replies (b) clean, covered food (c) dirty hands with food (d) ignoring a customer
13. 13.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
14. 14.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) ignoring a customer (d) a tidy stall table
15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) serving friends first (d) a sticky, messy table
16. 16.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a sticky, messy table (d) counting change wrongly
18. 18.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) serving friends first (d) clean, covered food
19. 19.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) listening to complaints (d) counting change wrongly
20. 20.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) clean, covered food (d) saying thank you
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) serve them in turn (d) take a break
22. 22.True or false: “dirty hands with food” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) fixing mistakes quickly (b) counting change wrongly (c) giving correct change (d) greeting with a smile
24. 24.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) greeting with a smile (d) ignoring a customer
25. 25.True or false: “serving friends first” is good customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
29. 29.True or false: “listening to complaints” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.True or false: “hiding the prices” is good customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) dirty hands with food (d) arguing with a buyer
33. 33.Which of these is good customer service? (a) serving friends first (b) rude replies (c) saying thank you (d) a sticky, messy table
34. 34.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) greeting with a smile (d) serving friends first
36. 36.True or false: “serving friends first” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) rude replies (d) clean, covered food
39. 39.True or false: “chatting on the phone” is good customer service. (a) True (b) False
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) greeting with a smile

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