Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 870 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) a clear price board (d) fixing mistakes quickly
2. 2.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) fixing mistakes quickly (d) sorry for a long wait
4. 4.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) dirty hands with food (d) serving friends first
5. 5.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
6. 6.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) keep it quietly (c) give it back, say sorry (d) blame the buyer
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) a clear price board (d) rude replies
11. 11.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
13. 13.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) rude replies
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
16. 16.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
17. 17.True or false: “serving friends first” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) hiding the prices (d) giving correct change
19. 19.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) counting change wrongly (d) saying thank you
20. 20.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) counting change wrongly (d) a tidy stall table
21. 21.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) clean, covered food (d) serving friends first
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.True or false: “hiding the prices” is poor customer service. (a) False (b) True
26. 26.True or false: “rude replies” is good customer service. (a) False (b) True
27. 27.True or false: “serving friends first” is good customer service. (a) True (b) False
28. 28.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
29. 29.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) serving friends first
30. 30.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
32. 32.True or false: “giving correct change” is poor customer service. (a) True (b) False
33. 33.True or false: “saying thank you” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) fixing mistakes quickly (d) serving friends first
35. 35.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) sorry for a long wait
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) giving correct change (d) ignoring a customer
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
39. 39.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

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