Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 88 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
3. 3.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) chatting on the phone
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
8. 8.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) ignoring a customer (d) clean, covered food
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) chatting on the phone (d) greeting with a smile
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
13. 13.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) serving friends first (d) saying thank you
16. 16.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) counting change wrongly (d) fixing mistakes quickly
17. 17.Which of these is good customer service? (a) fixing mistakes quickly (b) ignoring a customer (c) a sticky, messy table (d) rude replies
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) hiding the prices
19. 19.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) arguing with a buyer (d) dirty hands with food
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) saying thank you (d) counting change wrongly
22. 22.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) greeting with a smile
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a clear price board (d) hiding the prices
25. 25.Which of these is poor customer service? (a) sorry for a long wait (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
26. 26.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) dirty hands with food (d) serving friends first
29. 29.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) ignoring a customer (d) rude replies
30. 30.True or false: “a clear price board” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) listening to complaints (d) greeting with a smile
32. 32.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) listening to complaints (d) hiding the prices
33. 33.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) saying thank you
36. 36.Which of these is good customer service? (a) serving friends first (b) sorry for a long wait (c) arguing with a buyer (d) dirty hands with food
37. 37.True or false: “listening to complaints” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) fixing mistakes quickly (d) rude replies
39. 39.True or false: “clean, covered food” is poor customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service

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