Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 871 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a tidy stall table (b) dirty hands with food (c) greeting with a smile (d) saying thank you
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) arguing with a buyer
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
6. 6.True or false: “listening to complaints” is good customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) clean, covered food (d) serving friends first
8. 8.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) listening to complaints (d) greeting with a smile
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
10. 10.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) giving correct change (d) dirty hands with food
11. 11.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) listening to complaints (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) a clear price board (d) counting change wrongly
14. 14.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
15. 15.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) ignore it (d) tell them to go
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) rude replies (b) giving correct change (c) a sticky, messy table (d) arguing with a buyer
18. 18.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) sorry for a long wait (d) chatting on the phone
20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) a clear price board (d) greeting with a smile
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) counting change wrongly
23. 23.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) arguing with a buyer (b) fixing mistakes quickly (c) ignoring a customer (d) a sticky, messy table
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) giving correct change (d) greeting with a smile
28. 28.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) dirty hands with food (d) listening to complaints
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
30. 30.True or false: “ignoring a customer” is good customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) dirty hands with food (d) fixing mistakes quickly
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) clean, covered food (d) ignoring a customer
33. 33.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) counting change wrongly (d) greeting with a smile
35. 35.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) chatting on the phone (d) listening to complaints
36. 36.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
37. 37.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) sorry for a long wait
38. 38.True or false: “chatting on the phone” is good customer service. (a) True (b) False
39. 39.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
40. 40.True or false: “a tidy stall table” is good customer service. (a) True (b) False

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