Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 872 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
2. 2.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) ignoring a customer (d) a clear price board
4. 4.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) clean, covered food (d) fixing mistakes quickly
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
6. 6.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) serve them in turn (d) take a break
7. 7.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
8. 8.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) rude replies
10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) arguing with a buyer (d) hiding the prices
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
14. 14.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
15. 15.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) dirty hands with food (c) saying thank you (d) a tidy stall table
17. 17.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) serving friends first (d) a sticky, messy table
19. 19.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) rude replies (d) fixing mistakes quickly
20. 20.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) giving correct change (d) counting change wrongly
21. 21.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) dirty hands with food (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) a sticky, messy table (d) a clear price board
24. 24.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) listening to complaints (d) greeting with a smile
25. 25.True or false: “hiding the prices” is good customer service. (a) False (b) True
26. 26.True or false: “counting change wrongly” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) fixing mistakes quickly (c) saying thank you (d) listening to complaints
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) serving friends first (d) giving correct change
29. 29.Which of these is good customer service? (a) a tidy stall table (b) rude replies (c) ignoring a customer (d) a sticky, messy table
30. 30.Which of these is poor customer service? (a) arguing with a buyer (b) clean, covered food (c) greeting with a smile (d) sorry for a long wait
31. 31.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) clean, covered food (d) counting change wrongly
32. 32.True or false: “dirty hands with food” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) a clear price board (b) chatting on the phone (c) greeting with a smile (d) saying thank you
34. 34.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
36. 36.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) rude replies (d) counting change wrongly
37. 37.True or false: “rude replies” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) fixing mistakes quickly (d) clean, covered food
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service

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