Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 873 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) a sticky, messy table (c) serving friends first (d) greeting with a smile
2. 2.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) fixing mistakes quickly (d) dirty hands with food
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) clean, covered food
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a sticky, messy table (d) giving correct change
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
10. 10.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
11. 11.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) ignoring a customer (d) arguing with a buyer
12. 12.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) arguing with a buyer (d) sorry for a long wait
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) a tidy stall table (d) counting change wrongly
14. 14.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
15. 15.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) listening to complaints (d) hiding the prices
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
24. 24.Which of these is poor customer service? (a) rude replies (b) clean, covered food (c) sorry for a long wait (d) a clear price board
25. 25.True or false: “rude replies” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) sorry for a long wait (d) counting change wrongly
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) fixing mistakes quickly (d) sorry for a long wait
29. 29.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
30. 30.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) arguing with a buyer (d) serving friends first
31. 31.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
33. 33.True or false: “dirty hands with food” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) rude replies (d) fixing mistakes quickly
35. 35.True or false: “listening to complaints” is poor customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) hiding the prices (d) sorry for a long wait
37. 37.True or false: “hiding the prices” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) serving friends first (d) sorry for a long wait
39. 39.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) chatting on the phone (d) clean, covered food
40. 40.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) serving friends first (d) clean, covered food

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