Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 874 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) argue with them (d) say sorry, add sugar
3. 3.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) fixing mistakes quickly (d) greeting with a smile
4. 4.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
5. 5.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) clean, covered food (d) dirty hands with food
6. 6.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
9. 9.True or false: “a clear price board” is good customer service. (a) True (b) False
10. 10.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) listening to complaints (d) arguing with a buyer
12. 12.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) dirty hands with food (b) clean, covered food (c) sorry for a long wait (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) a clear price board
15. 15.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) a tidy stall table (b) counting change wrongly (c) greeting with a smile (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) hiding the prices (d) giving correct change
18. 18.True or false: “saying thank you” is good customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) counting change wrongly (d) serving friends first
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) ignoring a customer (d) serving friends first
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) giving correct change (d) a tidy stall table
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) counting change wrongly (d) a tidy stall table
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) fixing mistakes quickly (d) greeting with a smile
27. 27.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
28. 28.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) sorry for a long wait (d) clean, covered food
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
31. 31.True or false: “giving correct change” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) listening to complaints (d) giving correct change
33. 33.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
34. 34.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
35. 35.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) sorry for a long wait (d) chatting on the phone
37. 37.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) hiding the prices (d) greeting with a smile
39. 39.True or false: “greeting with a smile” is good customer service. (a) True (b) False
40. 40.True or false: “a sticky, messy table” is good customer service. (a) False (b) True

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids