Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 875 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
2. 2.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) take a break (d) make them leave
3. 3.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) counting change wrongly (d) clean, covered food
4. 4.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) a tidy stall table
6. 6.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
7. 7.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) serving friends first (d) a clear price board
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) fixing mistakes quickly (d) ignoring a customer
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
10. 10.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
11. 11.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) serving friends first (d) rude replies
12. 12.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) listening to complaints (d) clean, covered food
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) chatting on the phone (d) listening to complaints
14. 14.True or false: “rude replies” is good customer service. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) saying thank you (d) sorry for a long wait
16. 16.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) counting change wrongly (d) serving friends first
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) dirty hands with food (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) saying thank you (d) a sticky, messy table
19. 19.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) giving correct change (d) rude replies
20. 20.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) rude replies (d) greeting with a smile
23. 23.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) fixing mistakes quickly (d) hiding the prices
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) listening to complaints (d) hiding the prices
30. 30.Which of these is good customer service? (a) a clear price board (b) serving friends first (c) dirty hands with food (d) a sticky, messy table
31. 31.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
32. 32.🔍 Which is the odd one out? (a) dirty hands with food (b) a tidy stall table (c) a clear price board (d) giving correct change
33. 33.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
34. 34.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
39. 39.True or false: “saying thank you” is poor customer service. (a) True (b) False
40. 40.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service

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