Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 876 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) a tidy stall table (d) chatting on the phone
2. 2.True or false: “a clear price board” is good customer service. (a) False (b) True
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) fixing mistakes quickly (d) rude replies
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
5. 5.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) giving correct change (d) chatting on the phone
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) rude replies (d) giving correct change
8. 8.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a clear price board (d) dirty hands with food
11. 11.True or false: “counting change wrongly” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) greeting with a smile (d) chatting on the phone
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) counting change wrongly (d) giving correct change
16. 16.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) counting change wrongly (b) giving correct change (c) rude replies (d) serving friends first
18. 18.True or false: “giving correct change” is poor customer service. (a) True (b) False
19. 19.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) a sticky, messy table
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) giving correct change (c) a clear price board (d) fixing mistakes quickly
21. 21.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
22. 22.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) a sticky, messy table (d) listening to complaints
23. 23.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
24. 24.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) fixing mistakes quickly
26. 26.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
27. 27.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) saying thank you (c) hiding the prices (d) counting change wrongly
29. 29.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) listening to complaints
31. 31.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) greeting with a smile (d) serving friends first
32. 32.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
33. 33.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
34. 34.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) ignoring a customer (d) a clear price board
35. 35.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
36. 36.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) arguing with a buyer (d) saying thank you
37. 37.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) listening to complaints (d) hiding the prices
38. 38.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) rude replies
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) serving friends first (d) hiding the prices
40. 40.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) chatting on the phone (d) sorry for a long wait

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