Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 877 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) sorry for a long wait (d) ignoring a customer
2. 2.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) listening to complaints (d) clean, covered food
6. 6.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
7. 7.True or false: “rude replies” is poor customer service. (a) False (b) True
8. 8.True or false: “saying thank you” is poor customer service. (a) True (b) False
9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) greeting with a smile (d) counting change wrongly
11. 11.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) sorry for a long wait
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
13. 13.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) hiding the prices (d) arguing with a buyer
14. 14.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) a sticky, messy table (d) hiding the prices
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) arguing with a buyer (d) listening to complaints
16. 16.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) fixing mistakes quickly (d) ignoring a customer
17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
18. 18.🔍 Which is the odd one out? (a) arguing with a buyer (b) giving correct change (c) saying thank you (d) a clear price board
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) sorry for a long wait (d) listening to complaints
20. 20.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) saying thank you
21. 21.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
22. 22.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
23. 23.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) a sticky, messy table (d) sorry for a long wait
26. 26.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
27. 27.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) rude replies (d) ignoring a customer
28. 28.True or false: “listening to complaints” is poor customer service. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) a clear price board (d) greeting with a smile
30. 30.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) rude replies
32. 32.True or false: “giving correct change” is good customer service. (a) True (b) False
33. 33.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) giving correct change (d) hiding the prices
34. 34.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) rude replies (d) clean, covered food
37. 37.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) giving correct change (d) a clear price board
38. 38.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) giving correct change

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