Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 878 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) clean, covered food (d) greeting with a smile
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
6. 6.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) clean, covered food
7. 7.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
8. 8.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) dirty hands with food
10. 10.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) greeting with a smile
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) ignoring a customer (c) a sticky, messy table (d) sorry for a long wait
13. 13.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) hiding the prices (d) fixing mistakes quickly
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
15. 15.Which of these is good customer service? (a) chatting on the phone (b) saying thank you (c) a sticky, messy table (d) dirty hands with food
16. 16.True or false: “a tidy stall table” is good customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.True or false: “rude replies” is good customer service. (a) False (b) True
20. 20.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) listening to complaints
21. 21.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) clean, covered food (d) hiding the prices
22. 22.True or false: “hiding the prices” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
24. 24.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a clear price board (d) serving friends first
27. 27.True or false: “a clear price board” is good customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) dirty hands with food (d) counting change wrongly
29. 29.True or false: “ignoring a customer” is good customer service. (a) True (b) False
30. 30.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
31. 31.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
32. 32.True or false: “saying thank you” is good customer service. (a) False (b) True
33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
34. 34.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
35. 35.Which of these is poor customer service? (a) listening to complaints (b) ignoring a customer (c) fixing mistakes quickly (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) chatting on the phone (b) a tidy stall table (c) sorry for a long wait (d) greeting with a smile
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) counting change wrongly (c) saying thank you (d) a tidy stall table
39. 39.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) a tidy stall table (d) sorry for a long wait
40. 40.True or false: “listening to complaints” is poor customer service. (a) False (b) True

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