Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 879 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) False (b) True
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
3. 3.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) hiding the prices (d) saying thank you
4. 4.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) counting change wrongly (d) dirty hands with food
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) giving correct change (d) hiding the prices
8. 8.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
9. 9.True or false: “a clear price board” is poor customer service. (a) False (b) True
10. 10.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
11. 11.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
12. 12.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) fixing mistakes quickly (d) a sticky, messy table
13. 13.Which of these is poor customer service? (a) serving friends first (b) clean, covered food (c) fixing mistakes quickly (d) sorry for a long wait
14. 14.True or false: “giving correct change” is good customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) a sticky, messy table (d) greeting with a smile
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
18. 18.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
19. 19.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
20. 20.True or false: “counting change wrongly” is good customer service. (a) True (b) False
21. 21.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) giving correct change (d) listening to complaints
22. 22.True or false: “a clear price board” is good customer service. (a) False (b) True
23. 23.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) a clear price board
24. 24.True or false: “giving correct change” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) chatting on the phone (d) saying thank you
26. 26.Which of these is good customer service? (a) ignoring a customer (b) sorry for a long wait (c) hiding the prices (d) serving friends first
27. 27.Which of these is good customer service? (a) giving correct change (b) arguing with a buyer (c) ignoring a customer (d) serving friends first
28. 28.Which of these is poor customer service? (a) hiding the prices (b) saying thank you (c) greeting with a smile (d) a clear price board
29. 29.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
31. 31.True or false: “saying thank you” is poor customer service. (a) True (b) False
32. 32.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) serve friends first (d) take a break
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
40. 40.True or false: “a tidy stall table” is good customer service. (a) True (b) False

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