Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 880 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
3. 3.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
4. 4.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) a tidy stall table
5. 5.True or false: “giving correct change” is poor customer service. (a) False (b) True
6. 6.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
8. 8.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) greeting with a smile (d) counting change wrongly
9. 9.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
10. 10.Which of these is poor customer service? (a) sorry for a long wait (b) serving friends first (c) a clear price board (d) clean, covered food
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
13. 13.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
14. 14.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) saying thank you (d) hiding the prices
16. 16.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
18. 18.True or false: “rude replies” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) a clear price board (d) counting change wrongly
20. 20.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
21. 21.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
23. 23.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) chatting on the phone (d) saying thank you
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) rude replies
26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) clean, covered food (c) rude replies (d) counting change wrongly
28. 28.Which of these is good customer service? (a) chatting on the phone (b) dirty hands with food (c) a clear price board (d) rude replies
29. 29.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) a tidy stall table (d) fixing mistakes quickly
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) sorry for a long wait (d) fixing mistakes quickly
31. 31.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a sticky, messy table (d) fixing mistakes quickly
32. 32.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) dirty hands with food (d) listening to complaints
33. 33.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) hiding the prices (d) sorry for a long wait
34. 34.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) counting change wrongly (d) hiding the prices
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) greeting with a smile (b) a sticky, messy table (c) saying thank you (d) clean, covered food
37. 37.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) serving friends first (d) clean, covered food

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