Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 89 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) hiding the prices (d) arguing with a buyer
4. 4.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
5. 5.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
7. 7.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
8. 8.True or false: “rude replies” is good customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) a tidy stall table (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) a tidy stall table (d) a clear price board
11. 11.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
12. 12.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) saying thank you (d) dirty hands with food
13. 13.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a tidy stall table (d) rude replies
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) clean, covered food (d) giving correct change
15. 15.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) greeting with a smile (d) serving friends first
16. 16.True or false: “clean, covered food” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) a clear price board (d) chatting on the phone
20. 20.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
21. 21.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
23. 23.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) it costs a lot (d) buyers come back
24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) dirty hands with food (c) rude replies (d) serving friends first
26. 26.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) ignoring a customer (b) a sticky, messy table (c) greeting with a smile (d) arguing with a buyer
28. 28.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly
30. 30.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) dirty hands with food (d) sorry for a long wait
31. 31.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) a sticky, messy table (d) greeting with a smile
33. 33.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
36. 36.True or false: “clean, covered food” is poor customer service. (a) False (b) True
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) saying thank you (d) greeting with a smile
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) saying thank you
40. 40.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service

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