Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 881 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
3. 3.True or false: “giving correct change” is poor customer service. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) listening to complaints (b) serving friends first (c) clean, covered food (d) fixing mistakes quickly
5. 5.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) listening to complaints (d) dirty hands with food
6. 6.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) ignoring a customer
7. 7.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) clean, covered food (c) rude replies (d) arguing with a buyer
9. 9.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
10. 10.Which of these is poor customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) listening to complaints (d) giving correct change
11. 11.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) dirty hands with food (d) rude replies
13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) greeting with a smile (d) sorry for a long wait
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
15. 15.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
16. 16.True or false: “saying thank you” is good customer service. (a) False (b) True
17. 17.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
20. 20.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) listening to complaints (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) fixing mistakes quickly (d) a tidy stall table
23. 23.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
24. 24.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) chatting on the phone (c) serving friends first (d) ignoring a customer
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) ignoring a customer (d) dirty hands with food
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) greeting with a smile (c) chatting on the phone (d) counting change wrongly
30. 30.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) rude replies (d) arguing with a buyer
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
34. 34.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
35. 35.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) dirty hands with food (d) listening to complaints
36. 36.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
37. 37.Which of these is poor customer service? (a) giving correct change (b) listening to complaints (c) saying thank you (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) listening to complaints (d) rude replies
39. 39.True or false: “listening to complaints” is poor customer service. (a) False (b) True
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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