Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 882 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) counting change wrongly (d) giving correct change
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) ignore it (d) argue
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
5. 5.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) saying thank you (d) arguing with a buyer
6. 6.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) a tidy stall table (d) a clear price board
8. 8.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) hiding the prices (b) fixing mistakes quickly (c) dirty hands with food (d) rude replies
10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
11. 11.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) clean, covered food (d) hiding the prices
13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) greeting with a smile (d) arguing with a buyer
14. 14.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
15. 15.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) sorry for a long wait (d) a clear price board
16. 16.True or false: “counting change wrongly” is good customer service. (a) True (b) False
17. 17.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
18. 18.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
19. 19.Which of these is poor customer service? (a) saying thank you (b) dirty hands with food (c) sorry for a long wait (d) a clear price board
20. 20.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
21. 21.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
22. 22.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
23. 23.True or false: “giving correct change” is poor customer service. (a) True (b) False
24. 24.True or false: “ignoring a customer” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) giving correct change (d) clean, covered food
26. 26.🔍 Which is the odd one out? (a) rude replies (b) serving friends first (c) a clear price board (d) a sticky, messy table
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) giving correct change (d) arguing with a buyer
29. 29.True or false: “chatting on the phone” is good customer service. (a) True (b) False
30. 30.True or false: “rude replies” is poor customer service. (a) False (b) True
31. 31.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) greeting with a smile
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) sorry for a long wait (d) arguing with a buyer
33. 33.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) giving correct change (d) clean, covered food
35. 35.True or false: “rude replies” is good customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a tidy stall table (c) greeting with a smile (d) a sticky, messy table
39. 39.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) ignoring a customer (d) a tidy stall table
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) listening to complaints (d) rude replies

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