Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 883 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
5. 5.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) counting change wrongly (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) rude replies (d) clean, covered food
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
9. 9.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
10. 10.True or false: “clean, covered food” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) serving friends first (d) a sticky, messy table
13. 13.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) buyers come back (d) it does not
16. 16.True or false: “listening to complaints” is poor customer service. (a) True (b) False
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) sorry for a long wait (d) a sticky, messy table
18. 18.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) sorry for a long wait (d) dirty hands with food
19. 19.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
20. 20.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
23. 23.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) listening to complaints (d) ignoring a customer
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) arguing with a buyer (d) giving correct change
25. 25.True or false: “a clear price board” is poor customer service. (a) True (b) False
26. 26.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
28. 28.True or false: “ignoring a customer” is good customer service. (a) False (b) True
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
30. 30.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) greeting with a smile
32. 32.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
33. 33.Which of these is poor customer service? (a) clean, covered food (b) ignoring a customer (c) sorry for a long wait (d) greeting with a smile
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) counting change wrongly (c) arguing with a buyer (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) hiding the prices (b) clean, covered food (c) arguing with a buyer (d) ignoring a customer
36. 36.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
37. 37.Which of these is poor customer service? (a) giving correct change (b) a clear price board (c) greeting with a smile (d) dirty hands with food
38. 38.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) listening to complaints (d) a tidy stall table
40. 40.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) dirty hands with food (d) greeting with a smile

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids