Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 884 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is poor customer service. (a) True (b) False
2. 2.True or false: “greeting with a smile” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
4. 4.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) dirty hands with food (d) counting change wrongly
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) saying thank you (d) listening to complaints
7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) a tidy stall table
8. 8.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
9. 9.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) counting change wrongly (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) dirty hands with food (c) a clear price board (d) serving friends first
11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) counting change wrongly (d) greeting with a smile
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) rude replies (d) arguing with a buyer
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
15. 15.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) counting change wrongly
16. 16.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) giving correct change (d) serving friends first
17. 17.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) ignoring a customer (d) clean, covered food
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) a sticky, messy table (d) hiding the prices
19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
21. 21.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) a clear price board
22. 22.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
24. 24.Which of these is good customer service? (a) serving friends first (b) saying thank you (c) hiding the prices (d) counting change wrongly
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) ignore them (d) say sorry, add sugar
26. 26.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
27. 27.True or false: “clean, covered food” is poor customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
30. 30.True or false: “rude replies” is good customer service. (a) True (b) False
31. 31.Which of these is good customer service? (a) greeting with a smile (b) serving friends first (c) a sticky, messy table (d) rude replies
32. 32.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) sorry for a long wait (d) listening to complaints
35. 35.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
36. 36.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.True or false: “giving correct change” is poor customer service. (a) False (b) True
39. 39.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service

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