Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 885 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
2. 2.Which of these is good customer service? (a) a tidy stall table (b) chatting on the phone (c) arguing with a buyer (d) ignoring a customer
3. 3.True or false: “a clear price board” is poor customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) clean, covered food (d) giving correct change
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) greeting with a smile (c) ignoring a customer (d) sorry for a long wait
8. 8.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
9. 9.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a sticky, messy table (d) counting change wrongly
12. 12.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) saying thank you (d) serving friends first
13. 13.True or false: “rude replies” is good customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) chatting on the phone (d) clean, covered food
15. 15.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
16. 16.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
17. 17.True or false: “clean, covered food” is good customer service. (a) True (b) False
18. 18.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.True or false: “counting change wrongly” is good customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) listening to complaints (b) hiding the prices (c) ignoring a customer (d) rude replies
22. 22.True or false: “listening to complaints” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
26. 26.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) laugh at them (d) argue with them
27. 27.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) saying thank you (d) giving correct change
28. 28.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) fixing mistakes quickly (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) listening to complaints (d) a tidy stall table
30. 30.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
31. 31.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) serving friends first (d) hiding the prices
32. 32.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) clean, covered food (d) a tidy stall table
33. 33.Which of these is good customer service? (a) counting change wrongly (b) a sticky, messy table (c) giving correct change (d) rude replies
34. 34.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) saying thank you (d) a clear price board
35. 35.True or false: “ignoring a customer” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a tidy stall table (b) ignoring a customer (c) a sticky, messy table (d) chatting on the phone
37. 37.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) dirty hands with food
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) serving friends first (c) fixing mistakes quickly (d) clean, covered food
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) ignoring a customer (d) fixing mistakes quickly
40. 40.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) arguing with a buyer (d) clean, covered food

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