Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 886 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) dirty hands with food (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) serving friends first (d) giving correct change
3. 3.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
4. 4.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) a tidy stall table (d) clean, covered food
5. 5.True or false: “serving friends first” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
8. 8.Which of these is good customer service? (a) chatting on the phone (b) ignoring a customer (c) rude replies (d) a clear price board
9. 9.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) chatting on the phone (d) a clear price board
11. 11.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
13. 13.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
14. 14.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) serving friends first
15. 15.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) argue (d) thank them and note it
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.Which of these is good customer service? (a) chatting on the phone (b) sorry for a long wait (c) serving friends first (d) ignoring a customer
18. 18.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
19. 19.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) a tidy stall table (d) a clear price board
20. 20.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) chatting on the phone (d) saying thank you
21. 21.True or false: “hiding the prices” is good customer service. (a) True (b) False
22. 22.Which of these is poor customer service? (a) rude replies (b) a tidy stall table (c) giving correct change (d) greeting with a smile
23. 23.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) arguing with a buyer (d) a tidy stall table
24. 24.True or false: “ignoring a customer” is good customer service. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) rude replies (d) counting change wrongly
26. 26.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) ignoring a customer (d) fixing mistakes quickly
27. 27.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) saying thank you (d) ignoring a customer
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) a clear price board (c) counting change wrongly (d) fixing mistakes quickly
29. 29.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) sorry for a long wait (d) a tidy stall table
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) chatting on the phone (d) listening to complaints
32. 32.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
33. 33.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
35. 35.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
36. 36.True or false: “saying thank you” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
38. 38.True or false: “dirty hands with food” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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