Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 887 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) greeting with a smile (c) dirty hands with food (d) chatting on the phone
2. 2.True or false: “clean, covered food” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
4. 4.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) listening to complaints (d) clean, covered food
5. 5.🔍 Which is the odd one out? (a) listening to complaints (b) dirty hands with food (c) a clear price board (d) clean, covered food
6. 6.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) listening to complaints (d) rude replies
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
9. 9.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a tidy stall table (d) serving friends first
10. 10.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) rude replies (d) hiding the prices
11. 11.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) clean, covered food (d) a sticky, messy table
12. 12.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
13. 13.Which of these is poor customer service? (a) ignoring a customer (b) saying thank you (c) fixing mistakes quickly (d) a tidy stall table
14. 14.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) keep it quietly (d) give it back, say sorry
16. 16.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
17. 17.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
18. 18.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
19. 19.True or false: “rude replies” is poor customer service. (a) True (b) False
20. 20.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
22. 22.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) clean, covered food (d) giving correct change
23. 23.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) rude replies (d) fixing mistakes quickly
24. 24.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) a clear price board (d) clean, covered food
25. 25.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
26. 26.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) rude replies
27. 27.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
28. 28.Which of these is good customer service? (a) dirty hands with food (b) saying thank you (c) rude replies (d) a sticky, messy table
29. 29.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) dirty hands with food
31. 31.True or false: “clean, covered food” is poor customer service. (a) False (b) True
32. 32.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) dirty hands with food (d) greeting with a smile
33. 33.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) a sticky, messy table (d) greeting with a smile
34. 34.Which of these is good customer service? (a) listening to complaints (b) rude replies (c) dirty hands with food (d) chatting on the phone
35. 35.True or false: “giving correct change” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) a tidy stall table (b) a sticky, messy table (c) arguing with a buyer (d) counting change wrongly
37. 37.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) listening to complaints (d) greeting with a smile
39. 39.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) counting change wrongly (b) clean, covered food (c) a tidy stall table (d) greeting with a smile

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