Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 888 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) saying thank you (d) chatting on the phone
3. 3.True or false: “ignoring a customer” is good customer service. (a) True (b) False
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
5. 5.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) arguing with a buyer (c) a sticky, messy table (d) serving friends first
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) saying thank you (d) rude replies
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) a clear price board (d) listening to complaints
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) arguing with a buyer (d) listening to complaints
11. 11.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) chatting on the phone (d) greeting with a smile
12. 12.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
13. 13.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) rude replies (d) counting change wrongly
14. 14.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) dirty hands with food (b) ignoring a customer (c) hiding the prices (d) a tidy stall table
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) saying thank you (b) hiding the prices (c) giving correct change (d) greeting with a smile
18. 18.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) rude replies (d) a tidy stall table
19. 19.Which of these is poor customer service? (a) fixing mistakes quickly (b) a tidy stall table (c) clean, covered food (d) counting change wrongly
20. 20.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
21. 21.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) a clear price board (b) arguing with a buyer (c) serving friends first (d) chatting on the phone
23. 23.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) ignore them (c) argue with them (d) laugh at them
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
26. 26.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
27. 27.True or false: “serving friends first” is good customer service. (a) False (b) True
28. 28.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) arguing with a buyer (d) saying thank you
29. 29.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) clean, covered food (d) a clear price board
30. 30.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
31. 31.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
32. 32.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
33. 33.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) fixing mistakes quickly (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) a clear price board (d) clean, covered food
35. 35.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
36. 36.True or false: “a clear price board” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) a sticky, messy table (d) clean, covered food
38. 38.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
39. 39.True or false: “saying thank you” is good customer service. (a) False (b) True
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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