Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 889 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) sorry for a long wait (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
2. 2.True or false: “a tidy stall table” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
5. 5.True or false: “listening to complaints” is good customer service. (a) False (b) True
6. 6.True or false: “greeting with a smile” is good customer service. (a) False (b) True
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) arguing with a buyer (c) giving correct change (d) greeting with a smile
8. 8.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.True or false: “dirty hands with food” is good customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) giving correct change (d) hiding the prices
13. 13.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) counting change wrongly (d) listening to complaints
14. 14.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) ignoring a customer (d) a tidy stall table
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) sorry for a long wait (d) arguing with a buyer
17. 17.Which of these is good customer service? (a) counting change wrongly (b) sorry for a long wait (c) serving friends first (d) dirty hands with food
18. 18.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
19. 19.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
21. 21.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) dirty hands with food
22. 22.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
23. 23.True or false: “hiding the prices” is poor customer service. (a) False (b) True
24. 24.True or false: “listening to complaints” is poor customer service. (a) False (b) True
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) dirty hands with food (d) clean, covered food
26. 26.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
29. 29.True or false: “counting change wrongly” is good customer service. (a) True (b) False
30. 30.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
31. 31.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) ignoring a customer (d) giving correct change
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) clean, covered food (d) a clear price board
33. 33.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
34. 34.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) a tidy stall table (d) dirty hands with food
35. 35.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) fixing mistakes quickly
37. 37.True or false: “saying thank you” is poor customer service. (a) False (b) True
38. 38.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
39. 39.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
40. 40.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) clean, covered food (d) a sticky, messy table

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