Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 890 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) serving friends first (d) a sticky, messy table
2. 2.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
3. 3.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
4. 4.Which of these is good customer service? (a) rude replies (b) arguing with a buyer (c) a tidy stall table (d) ignoring a customer
5. 5.True or false: “rude replies” is good customer service. (a) True (b) False
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
8. 8.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
10. 10.Which of these is good customer service? (a) rude replies (b) giving correct change (c) a sticky, messy table (d) serving friends first
11. 11.True or false: “chatting on the phone” is good customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
13. 13.True or false: “listening to complaints” is good customer service. (a) False (b) True
14. 14.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) a clear price board (d) a sticky, messy table
16. 16.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
17. 17.True or false: “clean, covered food” is poor customer service. (a) True (b) False
18. 18.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
19. 19.🔍 Which is the odd one out? (a) chatting on the phone (b) clean, covered food (c) ignoring a customer (d) hiding the prices
20. 20.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) clean, covered food
21. 21.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
22. 22.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) arguing with a buyer (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) giving correct change (b) hiding the prices (c) greeting with a smile (d) a clear price board
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) fixing mistakes quickly (d) sorry for a long wait
26. 26.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
27. 27.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) listening to complaints (d) sorry for a long wait
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
29. 29.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
30. 30.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
31. 31.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
32. 32.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) sorry for a long wait (d) a tidy stall table
33. 33.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) giving correct change (d) counting change wrongly
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) arguing with a buyer (d) ignoring a customer
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) dirty hands with food (d) giving correct change
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) a sticky, messy table (d) a clear price board
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) counting change wrongly (d) ignoring a customer
38. 38.🔍 Which is the odd one out? (a) giving correct change (b) fixing mistakes quickly (c) a clear price board (d) rude replies
39. 39.True or false: “a clear price board” is good customer service. (a) False (b) True
40. 40.Which of these is poor customer service? (a) saying thank you (b) a sticky, messy table (c) a tidy stall table (d) giving correct change

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