Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 90 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) a clear price board (d) clean, covered food
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
3. 3.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) arguing with a buyer (d) clean, covered food
4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) a clear price board (d) dirty hands with food
5. 5.🔍 Which is the odd one out? (a) counting change wrongly (b) dirty hands with food (c) listening to complaints (d) serving friends first
6. 6.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) counting change wrongly (d) giving correct change
7. 7.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
8. 8.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
9. 9.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
10. 10.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
11. 11.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
12. 12.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) chatting on the phone (d) fixing mistakes quickly
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) say sorry, add sugar (d) ignore them
14. 14.True or false: “rude replies” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
16. 16.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) greeting with a smile (d) chatting on the phone
17. 17.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
18. 18.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
19. 19.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
21. 21.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
22. 22.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) ignoring a customer (d) hiding the prices
23. 23.True or false: “counting change wrongly” is good customer service. (a) False (b) True
24. 24.True or false: “greeting with a smile” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) a clear price board (d) a tidy stall table
26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
27. 27.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) giving correct change (c) a clear price board (d) counting change wrongly
29. 29.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) rude replies (d) chatting on the phone
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) a sticky, messy table
32. 32.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) fixing mistakes quickly (d) rude replies
33. 33.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) a clear price board (d) rude replies
34. 34.True or false: “serving friends first” is good customer service. (a) False (b) True
35. 35.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) serving friends first (d) greeting with a smile
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) a clear price board (d) serving friends first
37. 37.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) serving friends first (d) saying thank you
39. 39.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) dirty hands with food (d) sorry for a long wait
40. 40.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service

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